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Help & Info

Shipping & Delivery

At Bristol Balms, we’re committed to ensuring that your orders arrive safely and promptly. Below are the details of our shipping process:

  • Order Processing:
  • Orders are processed within 1–2 business days.
  • Orders placed on weekends or holidays will begin processing the next business day.
  • Shipping Rates:

At Bristol Balms, we are delighted to provide flat rate shipping based on weight.

  • Delivery Times:
  • Standard Shipping: 3–7 business days.
  • Note: Delivery times may vary due to carrier delays, weather, or high demand.
  • International Shipping:
  • We currently ship to select countries. Shipping costs and delivery times vary based on destination. International customers are responsible for any customs duties, taxes, or fees.
  • Order Tracking:
  • Once your order ships, you will receive a confirmation email with a tracking number to monitor its journey.
  • Contact Us for Shipping Questions:

Returns & Exchanges

We want you to love your Bristol Balms products, but we understand that sometimes returns or exchanges are necessary.

  • Returns Policy

  • Eligibility:
    We accept returns of unopened and unused products in their original packaging within 60 days of purchase. For hygiene and safety reasons, we cannot accept returns of opened or used items.

  • How to Initiate a Return:

    1. Email us at [support@bristolbalms.com] with your order number and reason for return.
    2. Our team will provide instructions and a return shipping address.
    3. Ship the product back to us in its original condition.

  • Refunds:
    Refunds will be processed within 7 business days of receiving the returned item. The refund will be issued to your original payment method or as store credit. Shipping fees are non-refundable.

  • Exchanges Policy

If your product arrives damaged or defective, we’ll replace it at no additional cost.

  • How to Initiate an Exchange:
    1. Contact us within 7 days of delivery at support@bristolbalms.com with a description and photo of the damaged product.
    2. We’ll arrange a replacement or refund for the defective item.

Note: Bristol Balms is not responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

Faq

Tallow balm is a nutrient-rich moisturizer made from grass-fed tallow, which closely mimics your skin’s natural oils. Unlike water-based lotions, tallow balm penetrates deeply to nourish and hydrate without synthetic additives.

Yes! Our tallow balm is gentle, free from synthetic fragrances and harsh chemicals, making it ideal for sensitive and reactive skin types.

Absolutely! Tallow balm is safe for facial use and works well for dry, sensitive, or acne-prone skin. Use a small amount to avoid excess shine.

Stored properly in a cool, dry place, tallow balm can last up to 12 months or more. Always use clean hands or tools to extend its shelf life.

We accept a variety of secure payment methods to make your shopping experience convenient and seamless:

  • Major Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
  • Digital Wallets: Apple Pay and Google Pay for fast, secure checkout.
  • Pay with Link: A quick payment option provided through Stripe.

All transactions are processed securely through Stripe’s trusted payment system to ensure your information remains protected.

Temperature changes during shipping may cause your tallow balm to melt or harden, but rest assured, this does not affect its quality or effectiveness.

  • If the balm melts: Stir it thoroughly to re-incorporate the ingredients and refrigerate until it solidifies.
  • If the balm hardens: Allow it to sit at room temperature until it softens.
  • If whipped balm loses its fluffy texture: Remove it from the jar and use a hand or stand mixer to re-whip the balm until its soft, airy consistency is restored.

These simple steps will ensure your balm is ready for use in its ideal texture.